Work Experiences
Logo - Transcosmos Malaysia

CUSTOMER & PARTNER SERVICE PROFESSIONAL

Jun 2025 - Dec 2025
  • Efficiently managed around 35 live chats daily for Foodpanda and Shopee, resolving issues related to delivery services, order tracking, technical problems, and billing inquiries
  • Utilized a CRM system, streamlining data management and boosting response efficiency
Logo - Quess Global

CUSTOMER SERVICE PROFESSIONAL

Dec 2021 - Jun 2023
  • Promptly handled an average of 30+ live chats daily for Unifi Mobile and addressed concerns about product, technical problems and billing
  • Implemented a CRM system, improving data management and response time
  • Achieve average customer service ratings of 85%
Logo - RAB Energy Services

ENERGY ENGINEER

Aug 2019 - Dec 2019
  • Design, develop and evaluate energy-related project to reduce energy cost
  • Improve energy efficiency during designing, building, or remodeling stages of construction
  • Conduct energy audits to evaluate energy use and identify conservation and cost reduction measures
Certifications / Badges
Badge - Introduction to Cybersecurity
Badge - Networking Basics
Badge - Networking Devices and Initial Configuration
Badge - Network Addressing and Basic Troubleshooting
Badge - Network Support and Security
Badge - Network Technician Career Path
Badge - Endpoint Security
Badge - HTML Essentials
Languages
LANGUAGE READ SPOKEN WRITTEN
English Advance Upper Intermediate Upper Intermediate
Malay Proficient Proficient Proficient