PROFILE

Work Experiences

CUSTOMER & PARTNER SERVICE PROFESSIONAL

Feb 2026 - Present

Respond to customer inquiries through inbound calls, delivering prompt and accurate assistance regarding to product inquiries, billings and service appointments
Adopted a CRM system to strengthen data management and elevate response efficiency
Foster long-term relationships and build trust with customers through transparent, engaging, and effective communication

CUSTOMER & PARTNER SERVICE PROFESSIONAL

Jun 2025 - Dec 2025

Efficiently managed around 35 live chats daily for Foodpanda and Shopee, resolving issues related to delivery services, order tracking, technical problems, and billing inquiries
Utilized a CRM system, streamlining data management and boosting response efficiency

CUSTOMER SERVICE PROFESSIONAL

Dec 2021 - Jun 2023

Promptly handled an average of 30+ live chats daily for Unifi Mobile and addressed concerns about product, technical problems and billing
Implemented a CRM system, improving data management and response time
Achieve average customer service ratings of 85%

ENERGY ENGINEER

Aug 2019 - Dec 2019

Design, develop and evaluate energy-related project to reduce energy cost
Improve energy efficiency during designing, building, or remodeling stages of construction
Conduct energy audits to evaluate energy use and identify conservation and cost reduction measures

Certifications / Badges

Badge - Introduction to Cybersecurity

Badge - Networking Basics

Badge - Networking Devices and Initial Configuration

Badge - Network Addressing and Basic Troubleshooting

Badge - Network Support and Security

Badge - Network Technician Career Path

Badge - Endpoint Security

Badge - HTML Essentials

Languages

LANGUAGE	READ	SPOKEN	WRITTEN
English	Advance	Upper Intermediate	Upper Intermediate
Malay	Proficient	Proficient	Proficient